In-house average weekday ridership for June was 2,895, down by -2.26% from last year. Supplemental providers average weekday ridership was 526, up by 35.92%. Combined in-house and supplemental providers average weekday ridership was 3,420, up by 2.15%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 37,282 boardings, up 3.56% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 90.07% for June. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 90.89%. On-time performance for trips with a desired arrival time was 50.84% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 92.05% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of June, Handi-Van operated 70,151 trips including 6,813 trips that were longer than one hour in trip time. The analysis found that 77.73% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 502 or 7.37% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,015 or 14.90% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 72.74% for June, down by -9.54% from last year.
Over the month of June, reservationists answered 40,756 calls. Of those calls, 95.95% were answered within 3 minutes, and 98.18% were answered in 5 minutes.
| June FY2026 |
June FY2025 |
% Change FY 25 to 26 |
12 Month FY2026 |
12 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 91,044 | 87,680 | 3.84% | 1,083,413 | 1,046,131 | 3.56% | |
| Average Weekday Ridership | 3,420 | 3,348 | 2.15% | 3,412 | 3,294 | 3.57% | |
| Unique Riders During the Month | 5,797 | 5,534 | 4.75% | 5,775 | 5,595 | 3.22% | |
| Cost per Revenue Hour | $126.38 | $120.09 | 5.24% | $121.89 | $117.76 | 3.51% | <= $90 |
| Cost per Passenger Trip | $61.00 | $56.14 | 8.66% | $58.79 | $55.54 | 5.85% | <= $39 |
| Cost per Revenue Mile | $8.59 | $8.04 | 6.84% | $8.24 | $8.10 | 1.73% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.07 | 2.14 | -3.15% | 2.07 | 2.12 | -2.21% | >= 2.2 |
| Farebox Recovery | 2.81% | 2.86% | -0.05% | 2.55% | 2.82% | -0.27% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.21% | 79.10% | -0.89% | 76.49% | 77.08% | -0.59% | |
| Early Arrivals (> 10 Minutes) | 0.82% | 0.73% | 0.09% | 0.93% | 0.81% | 0.12% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.04% | 0.00% | 0.04% | 0.04% | 0.00% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 90.07% | 90.91% | -0.84% | 87.73% | 88.70% | -0.97% | >= 90% |
| On-Time and All Early Arrivals | 90.89% | 91.64% | -0.75% | 88.65% | 89.51% | -0.86% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.91% | 0.52% | 0.39% | 1.30% | 0.81% | 0.49% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 50.84% | 58.14% | -7.30% | 57.25% | 58.10% | -0.85% | > 90% |
| Comparative Trip Length Analysis | 77.73% | 78.70% | -0.97% | 75.82% | 73.98% | 1.84% | 50% |
| Excessive Trip Length | 7.37% | 6.55% | 0.82% | 8.47% | 9.24% | -0.77% | 1% |
| No Show / Late Cancellation Rate | 4.15% | 4.13% | 0.02% | 4.19% | 4.27% | -0.08% | < 5% |
| Advance Cancellation Rate | 21.84% | 20.41% | 1.43% | 23.20% | 21.11% | 2.09% | < 15% |
| Missed Trip Rate | 1.11% | 0.67% | 0.44% | 1.53% | 1.03% | 0.50% | < 0.5% |
| Complaints per 1,000 Trips | 2.99 | 1.92 | 55.73% | 2.60 | 2.24 | 16.07% | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.18% | 98.33% | -0.15% | 93.34% | 99.15% | -5.81% | 99% |
| Vehicle Availability | 72.74% | 82.28% | -9.54% | 78.04% | 76.48% | 1.56% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
